Privacy Notice
Effective Date: September 28, 2025
Last Updated: September 28, 2025
Introduction
EMDR Canada (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Notice explains how we collect, use, and protect information when you visit our website at emdrcanada.ca.
Information We Collect
Website Analytics
We want to process as little personal information as possible when you use our website. That’s why we’ve chosen Fathom Analytics for our website analytics, which doesn’t use cookies and complies with the GDPR, ePrivacy (including PECR), COPPA and CCPA. Using this privacy-friendly website analytics software, your IP address is only briefly processed, and we (running this website) have no way of identifying you. As per the CCPA, your personal information is de-identified. You can read more about this on Fathom Analytics’ website.
The purpose of us using this software is to understand our website traffic in the most privacy-friendly way possible so that we can continually improve our website and business. The lawful basis as per the GDPR is “Article 6(1)(f); where our legitimate interests are to improve our website and business continually.” As per the explanation, no personal data is stored over time.
Contact Information
When you contact us through our website contact forms, email, or phone, we may collect:
- Name
- Email address
- Phone number
- Message content
- Any other information you voluntarily provide
Technical Information
Our website may automatically collect certain technical information, including:
- Browser type and version
- Operating system
- Referring website addresses
- Pages visited on our site
- Time and date of visits
How We Use Your Information
We use the information we collect for the following purposes:
Website Analytics
- To understand how visitors interact with our website
- To improve our website functionality and user experience
- To analyze website traffic patterns and trends
- To optimize our content and services
Communications
- To respond to your inquiries and provide requested information
- To communicate about EMDR services and training opportunities
- To provide customer support
- To send you updates about our services (with your consent)
Legal Compliance
- To comply with applicable laws and regulations
- To protect our rights and the rights of others
- To respond to legal processes or government requests
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), our legal basis for processing your personal information includes:
- Legitimate Interests (Article 6(1)(f)): For website analytics and improving our services
- Consent (Article 6(1)(a)): When you voluntarily provide information through contact forms
- Legal Obligations (Article 6(1)(c)): When required to comply with applicable laws
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website or conducting our business, provided they agree to keep this information confidential
- Legal Requirements: We may disclose information when required by law or in response to valid legal processes
- Safety and Protection: We may share information to protect the safety, rights, or property of EMDR Canada, our users, or others
Data Retention
- Website Analytics: Fathom Analytics processes IP addresses briefly and does not store personal data over time
- Contact Information: We retain contact information for as long as necessary to respond to your inquiries and provide requested services
- Communication Records: We may retain records of our communications for administrative and legal purposes
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate personal information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your personal information in a portable format
- Objection: Object to certain types of processing
- Restriction: Request restriction of processing under certain circumstances
To exercise these rights, please contact us using the information provided below.
International Data Transfers
Our website analytics provider, Fathom Analytics, processes EU data on EU servers to ensure GDPR compliance. Any other data transfers will be conducted in accordance with applicable data protection laws.
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Cookies and Tracking Technologies
Our website analytics solution (Fathom Analytics) does not use cookies or tracking technologies that store information on your device. You do not need to accept cookies to use our website effectively.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or applicable laws. We will post the updated notice on our website with a new effective date. We encourage you to review this notice periodically.
Withdrawing your Consent
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Notice or our privacy practices, please contact us:
EMDR Canada
Email: membership(at)emdrcanada.ca